Refund policy

 

Refunds & Exchanges

We want you to be completely satisfied with your purchase. If you're not happy with your item, we offer a 7-day free refund or exchange, provided the item meets the conditions outlined below.

 

Eligibility for Refunds or Exchanges

  • You have 7 days from the date of delivery to request a refund or exchange.

  • The item must be undamaged and in its original packaging.

  • You must provide the receipt or proof of purchase.

  • Items not returned in their original packaging or found to be damaged may incur a 10% handling fee, which will be deducted from your refund amount.

Important Exceptions

  • Apple products are non-returnable. Please ensure you are purchasing the correct product before placing your order.

  • In the rare event that an item is faulty or defective, we will replace it free of charge.

Need Help Choosing?

If you're unsure about a product or need help selecting the right item, you're more than welcome to reach out to our sales@ohana-tech.co.za before making a purchase. We're here to help!

How to Request a Return or Exchange

To start a return, contact us at info@ohana-tech.co.za. If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package.
Please note: Items sent back without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon delivery. If your item is defective, damaged, or if you received the wrong item, contact us immediately so we can evaluate the issue and make it right.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, your refund will be processed automatically to your original payment method.
Please note: It may take some time for your bank or credit card provider to process the refund.